Returns & Exchanges
Returns and Exchanges at Motiv
We'll gladly accept for return or exchange within 31 days of purchase any merchandise purchased from the Motiv Running store located at https://shop.motivrunning.com that has not been worn or altered and is accompanied by its original price tag, original packaging, and receipt or packing slip.
Items may be returned for a full refund including the original shipping fee.
Customers are responsible for return shipping cost.
If an exchange is due to a shipping error or product defect caused by Motiv Running, Inc. then the cost to reship a replacement item will be covered by Motiv Running. Certain products may have different policies or requirements associated with them. Please contact customer service to request a return label for a defective item.
Gift Cards are not eligible for returns or exchanges.
Please contact customer service at firstname.lastname@example.org to initiate a return.
*Please include your original packing slip or invoice in your return shipment. If you no longer have these, please include your original order number and contact email in your package.