Returns & Exchanges
Returns and Exchanges at Motiv
We'll gladly accept for return or exchange within 31 days of purchase any merchandise purchased from the Motiv Running store located at https://shop.motivrunning.com that has not been worn or altered and is accompanied by its original price tag, original packaging, and receipt or packing slip.
Items may be returned for a full refund including the original shipping fee.
Customers are responsible for return shipping cost.
If an exchange is due to a shipping error or product defect caused by Motiv Running, Inc. then the cost to reship a replacement item will be covered by Motiv Running. Certain products may have different policies or requirements associated with them. Please contact customer service to request a return label for a defective item.
Gift Cards are not eligible for returns or exchanges.
Please contact customer service at firstname.lastname@example.org to initiate a return.
Please send all returns to
Motiv Running Shop
105 Eucalyptus Dr, El Segundo, CA, 90245, United States
*Please include your original packing slip or invoice in your return shipment. If you no longer have these, please include your original order number, contact phone number, and contact email in your package.