Shipping & Delivery

Shipping & Delivery

Returns & Exchanges: All sales are final. If you believe you have received a defective product, please reach out to

May 2022 Update: Orders are processed within 10 business days. Please reach out to with questions or concerns. Once an order ships, you will automatically receive an email with a tracking link, please use this to track your shipment. 

Standard Shipping - $7.49 Flat Rate.  Please allow 5-10 business days for processing. Standard Delivery ships via the USPS. 

Pre-Orders: If you are pre-ordering an item for on-site event pick up and accidentally paid for shipping, please let us know when you pick up your item at the event, and we will refund your shipping fee. Pre-Orders can be picked up at the Merchandise Booth at your event. 

Privacy & Security  You can be confident that your credit card and personal information will be protected when you shop with Motiv. We are fully PCI compliant and use Secure Sockets Layer (SSL) technology to assure the security of your transaction. Buy with confidence.

Returns & Exchanges: All sales are final. If you believe you have received a defective product, please reach out to

Payment, Pricing & Promotions  Valid promotional codes may be entered during our checkout process. We can accept only one promotional code per order. If a promotional code is abused, we reserve the right to cancel the order without fulfillment.

Viewing Orders  To check on the status of your order, you can log in to your account at any time. If you used our guest checkout feature, you will need to review your email confirmation for a direct link to your order.